Representative, Membership Services

Chicago Board Options Exchange-posted 2 months ago
$63,750 - $78,750/Yr
Full-time
Hybrid • Chicago, IL
1,001-5,000 employees
Administrative and Support Services
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At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world. We're building meaningful ways to support professional and personal development while strengthening the trust we've earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to 'go for it' and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities.

  • Process individual and firm applications. Communicate with current and prospective members to collect and review required application paperwork and documentation such as FOCUS Reports, Form U4 and other materials. Create application files and checklists. Submit requests for background investigations completed by outside vendor.
  • Enter new applicant information into department databases and systems (such as Customer Relationship Management (CRM) Tool). Monitor application processes and perform follow-up requests for supporting documents to ensure applications are completed within departmental timelines. Ensure SEC BD applicants have met FINRA examination requirements. Compile completed documents and investigative results for management approval. Create approval letters.
  • Handle customer requests/inquiries (phone, email, and in-person) and respond within a 2-hour period. Manage all information and data in a highly confidential manner, both internally and externally. Provide assistance to internal departments regarding membership issues.
  • Process firm requests for assignment and removal of Market Maker, Floor Broker or Electronic Access Permits assigned for trading/routing.
  • Follow departmental procedures for maintaining accuracy of department databases and systems. Verify permit holder files by monitoring new or changed WebCRD information and updating ownership information.
  • Work with internal departments (such as Trade Desk) to establish items for trading access such as EFIDs, MPIDs and acronyms. Work with external parties such as clearing firms and Options Clearing Corporation (OCC) to verify information required for trading.
  • Provide clerical support for the department such as maintaining databases, spreadsheets, electronic and physical files. Scan documents for electronic filing. Identify and recommend ways to improve efficiency and/or automate manual processes.
  • Perform other duties as assigned.
  • 2 or more years of industry-related office or customer service experience, including report preparation, research and communicating rules/regulations.
  • Experience managing records in Customer Relationship Management Tool with strong attention to detail.
  • Previous experience handling customer or member inquiries in a regulated financial services environment.
  • Experience ensuring compliance with SEC, FINRA, and OCC regulations.
  • Intermediate level skills in MS Office software: Word and Outlook.
  • Proficient with Adobe and creating interactive PDF documents.
  • A basic understanding of Python programming language.
  • Proficient with Excel and creating Pivot Tables.
  • Basic understanding and experience working with Power Point to create slide decks for presentations.
  • Medical Coverage
  • Prescription Drug Coverage
  • Additional Medical Benefit
  • Dental Coverage
  • Vision Coverage
  • 401K or Pension Company Match
  • Spending Accounts
  • Life and AD&D Insurance
  • Retirement Savings Plan
  • Employee Stock Purchase Plan (ESPP)
  • Voluntary & Additional Benefits
  • Paid Time Off
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