Representative, Logistics Systems A

Caleres • Lebanon, TN

10d • Onsite

About The Position

We are looking for a Logistics IT Representative to join our Lebanon, TN team. If you are process-oriented, have experience with Intel & AS400 IBM systems, and always bring a customer-service mindset to work, this role could be the right fit for you! Joining our IT team at our Distribution Center means you're joining a team who's invested in you. With an emphasis on safety and work/life balance, our office goes above and beyond to invest in our Associates. You will be a critical member of the team and participate in a variety of tasks that keep our DC running smoothly and efficiently.
Location & Hours: 625 Maddox Simpson Parkway Lebanon, Tennessee
This shift is scheduled for 6:30 AM - 3:00 PM, Saturday-Wednesday.
Famous Footwear is part of Caleres Inc., a diverse portfolio of 15 global footwear brands including Sam Edelman, Naturalizer, Vionic, Dr. Scholl's, Allen Edmonds, and many more. Caleres' legacy includes more than 140-years of craftsmanship, a passion for fit and business savvy, with a mission to continue to inspire people to feel good…feet first.
Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.
Caleres and Famous Footwear are invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay rate will equal or exceed the required minimum wage applicable to the job location. Please visit yourcaleres.com to review all associated benefits.

Requirements

• 0 – 3 years’ experience working in a team-oriented data processing environment, required
• Experience with Intel based and AS400 based IBM servers and operating environments, required
• Ability to solve complex problems required
• Ability to interact respectfully and model winning behaviors, required

Nice To Haves

• Associate’s degree in related field, preferred

Responsibilities

• Identify, track, analyze and troubleshoot. Partner with Help Desk and corporate IT resources, third-party resources, and User Community to resolve various issues.
• Manage & Monitor Production Systems. Meet our commitments through trouble free and efficient execution of all production applications and effective job processing and prompt, accurate recovery of job ABENDS.
• Provide Stellar Customer Service. Resolve issues in a timely and accurate manner, drive processes and listen to client feedback to improve services. Serve as on call support for Operations.
• Maintain the IS Operations knowledge base. Ensure that the IS Operations resource portal, reference toolsets, and databases are created, maintained, and in good working order.
• Follow policies and provide accurate documentation. Follow proper escalation procedure, record problems and outages in a timely manner, and thoroughly document proper problem resolution technique. Execute physical counts of supplies required for hardware maintenance.

Benefits

• Shift Premium - Enjoy a pay premium for working this specific shift!
• Benefits the Start Day One. To learn more details about our Total Rewards program, visit www.yourcaleres.com
• Our Shoe Discounts. No matter your style, we’ve got your perfect fit covered with a 30% Associate Discount across Caleres brands and at Famous Footwear.
• Get Paid When You Want. Access your money as you earn it and request your earnings before payday.
• Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year and provide opportunities for employees that want to grow their careers at our corporate offices.
• Relaxed Dress Code. At Caleres, we believe that the right shoes can take you anywhere, and your authentic self is always in style. Feel free to come dressed in what makes you comfortable.
• Mental Wellness Resources. Your mental health is important to us, and we offer free, 24/7 confidential support and resources through CompPsych EAP for eligible associates.
• Recognizing You. We value the hard work our associates put in and love to reward them with raffles, food, fun events, and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree