Representative II, Customer Service Operations

Cardinal Health

69d • $15 - $22

About The Position

The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution. This role contributes to Cardinal Health Customer Service by establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution.

Requirements

• High School diploma, GED or equivalent, or equivalent work experience, preferred.
• 2-4 years' experience in Customer Service preferred.
• Prior computer experience using Microsoft Office systems preferred.
• Team-oriented mindset preferred.
• Demonstrate a passion for healthcare preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Offer professional and timely service as a representative of Cardinal Health at-Home Support in an inbound call queue.
• Provide assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions.
• Provide problem resolution for order issues in a timely manner.

Benefits

• Medical, dental and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before pay day with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees