Representative II, Customer Service Operations

Cardinal Health

7d•$16 - $23

About The Position

What Customer Operations Support Contributes to Cardinal Health The Med Device Customer Service team provides specialized support for device‑related orders and backend processing. This role requires strong analytical ability, comfort working in a fast‑paced environment, and the capability to manage time‑sensitive, manual workflows with high accuracy. Representatives act as liaisons in problem‑solving, research, and resolution for both customers and internal partners. Shift: Monday–Friday | 10:00 AM – 6:30 PM EST

Requirements

High school diploma preferred.
2–4 years Customer Service experience preferred.
Demonstrated adeptness in Microsoft Excel (filtering, sorting, exporting, basic formulas).
Prior experience in a fast‑paced, performance‑driven environment strongly preferred.
Ability to manage multiple priorities with accuracy and professionalism.
Applies acquired job skills and company policies to complete routine and Med Device‑specific tasks.
Works on assignments requiring basic problem resolution and follow‑through.
Refers to policies, SOPs, and past practices for guidance.
Receives general direction on standard work; receives detailed instruction on new or complex assignments.
Partners with supervisor or senior peers on unusual or escalated issues.

Responsibilities

Provide professional, timely support to customers as a representative of Cardinal Health at Home.
Handle inbound calls, including order placement, product questions, delivery inquiries, returns, and order status updates.
Support medical device–related workflows with strong judgment, accuracy, and attention to time sensitive tasks.
Complete routine backend tasks such as updating trackers, processing device orders, and maintaining required files and documentation.
Use Excel to filter, update, and manage data as part of daily work.
Work efficiently in a fast-paced environment while managing multiple priorities.
Maintain accuracy across manual processes and follow established procedures.
Communicate clearly with customers, suppliers, and internal teams.
Collaborate with peers and leadership to ensure consistent workflows.
Demonstrate strong organizational skills and attention to detail.

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs