Representative II, Customer Order Management
About The Position
What Customer Order Management contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution. Job Summary Responsible for providing the Cardinal Health’s internal and external customers with an exceptional experience by phone. Our front line phone support agents are our first point of contact to assist customers to place orders and handle inquiries. Inbound volumes are fluent based on demand in the market.
Requirements
- 1-3 years of experience, preferred
- High School Diploma, GED or equivalent work experience, preferred
- Strong communication and organizational skills
- Applies acquired job skills and company policies and procedures to complete standard tasks
- Works on routine assignments that require basic problem resolution
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Consults with supervisor or senior peers on complex and unusual problems
- Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location.
- Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
- Download speed of 15Mbps (megabyte per second)
- Upload speed of 5Mbps (megabyte per second)
- Ping Rate Maximum of 30ms (milliseconds)
- Hardwired to the router
- Surge protector with Network Line Protection for CAH issued equipment
Responsibilities
- Responds to all customers inquiries (order status, discrepancies, pricing/product inquiries, complaints, returns)
- Processes customer purchase orders
- Maintains operations by following policies & procedures
- Maintains customers confidence and protects operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed
- Adheres to departmental service levels and KPI’S
- Adapts to new assignments and working in a fast-pace changing environment
- Identifies opportunities for continued process improvement
- Assists with training new employees as needed
Benefits
- Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
