Representative II, Customer Care Order Placement

Cardinal Health

76d • $15 - $18

About The Position

The Customer Service Operations contributes to Cardinal Health by establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution. This role involves providing outsourced services to customers relating to medical billing, medical reimbursement, and other services by acting as a liaison in problem-solving, research, and dispute resolution. The Representative II, Customer Service Operations is responsible for answering inbound calls from customers to place orders or reorders of medical supplies, processing orders for distribution centers and other internal customers, and administering orders in internal systems while responding to customer inquiries.

Requirements

• High school diploma, GED or equivalent, or equivalent work experience preferred.
• 2-4 years' experience in a high volume call center preferred.
• Previous experience working in a remote/work from home setting preferred.
• Prior experience working with Microsoft Office preferred.
• Prior experience working with order placement systems and tools preferred.
• Customer service experience in the healthcare industry preferred.
• Root cause analysis experience preferred.
• Familiarity with call-center phone systems preferred.
• Excellent phone skills with a focus on quality.
• Previous experience achieving daily call center metrics.

Responsibilities

• Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies.
• Handle high call volumes consistently throughout the workday, maintaining composure with customers.
• Process orders for new and existing customers, collecting necessary information for insurance billing.
• Operate company-provided hardware and navigate multiple computer programs to address customer concerns.
• Consult with Supervisor or Team Lead on complex and unusual problems.
• Adhere to business processes to ensure compliance with regulatory standards.
• Navigate multiple systems and consult with internal resources to provide order status updates.
• Interpret insurance terminology and explain it in an easy-to-understand way.
• Explain products and offerings to customers to ensure compatibility with customer conditions.
• Identify and communicate appropriate next steps and expectations to customers.

Benefits

• Medical, dental and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before payday with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees