Representative II, Customer Care Order Placement

Cardinal Health

108d • $15 - $18

About The Position

The Customer Service Operations team at Cardinal Health is responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution. This role involves providing outsourced services related to medical billing, medical reimbursement, and acting as a liaison in problem-solving and dispute resolution. The Customer Care Representative operates as a 'Universal Agent', handling inbound calls from customers to place orders or reorders of medical supplies, while ensuring a high level of customer service in a fast-paced environment.

Requirements

• High school diploma, GED or equivalent, or equivalent work experience.
• 2-4 years' experience in a high volume call center.
• Previous experience working in a remote/work from home setting.
• Prior experience working with Microsoft Office.
• Customer service experience in the healthcare industry preferred.

Nice To Haves

• Root cause analysis experience.
• Familiarity with call-center phone systems.
• Excellent phone skills with a focus on quality.

Responsibilities

• Answer incoming phone calls from customers regarding various medical supplies.
• Process orders for new and existing customers, collecting necessary information for insurance billing.
• Handle high call volumes consistently throughout the workday, maintaining composure with customers.
• Consult with Supervisor or Team Lead on complex and unusual problems.
• Navigate multiple systems to provide order status updates and achieve first call resolution.
• Maintain a positive, empathetic, and professional attitude toward customers and co-workers.

Benefits

• Medical, dental and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before payday with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees