Representative II, BPS Client & Product Onboarding

FIS

7d

About The Position

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you are ready to start learning, growing, and making an impact with a career in fintech, we would like to know: Are you FIS? What you will be doing: Develop a strong understanding of client products and services through information‑gathering sessions to determine how FIS systems should be configured to meet client needs Gather, analyze, and assess client forms and data files using data analysis, product mapping, and client interviews Create detailed data maps and transaction workflow documentation that define how all data fields are converted and processed Share and refine data mapping documentation with programmers, clients, and internal stakeholders to ensure successful conversions Test customized software against client‑specific requirements and review conversion results, reports, balancing, and data loads with customers Obtain formal client acceptance of conversion results Examine client processes, forms, and reports to determine operational needs and document post‑conversion system usage Develop new procedures with clients as needed to ensure proper use of FIS software Validate conversion accuracy through testing, balancing, and report generation, including prior system‑to‑FIS balancing Coordinate and conduct conversion readiness reviews, guiding customers through test scripts, training validation, system setup, and reporting Customize FIS software using authoring tools, including modifying screens, data fields, forms, tables, and product sets Serve as a subject‑matter expert throughout the project, answering questions and guiding clients in system usage Conduct train‑the‑trainer sessions for internal and external customers Act as an on‑site resource during conversion, providing troubleshooting, training support, and issue resolution Review final conversion results with customers, obtain client sign‑off, and coordinate post‑conversion maintenance and issue resolution Perform other related duties as assigned Experience with payroll integration

Requirements

• Bachelor’s degree in business or a related field, or an equivalent combination of education, training, and work experience
• Strong verbal and written communication skills
• Ability to understand, apply, and explain technical and business concepts
• Strong analytical, problem‑solving, and documentation skills
• High attention to detail, particularly in data mapping and validation activities
• Ability to translate client requirements into technical specifications
• Effective collaboration and relationship‑building skills with internal and external partners
• Ability to manage project responsibilities aligned with job expectations
• Flexibility, dependability, and adaptability in a fast‑paced environment
• Experience with payroll integration

Responsibilities

• Develop a strong understanding of client products and services through information‑gathering sessions to determine how FIS systems should be configured to meet client needs
• Gather, analyze, and assess client forms and data files using data analysis, product mapping, and client interviews
• Create detailed data maps and transaction workflow documentation that define how all data fields are converted and processed
• Share and refine data mapping documentation with programmers, clients, and internal stakeholders to ensure successful conversions
• Test customized software against client‑specific requirements and review conversion results, reports, balancing, and data loads with customers
• Obtain formal client acceptance of conversion results
• Examine client processes, forms, and reports to determine operational needs and document post-conversion system usage
• Develop new procedures with clients as needed to ensure proper use of FIS software
• Validate conversion accuracy through testing, balancing, and report generation, including prior system‑to‑FIS balancing
• Coordinate and conduct conversion readiness reviews, guiding customers through test scripts, training validation, system setup, and reporting
• Customize FIS software using authoring tools, including modifying screens, data fields, forms, tables, and product sets
• Serve as a subject‑matter expert throughout the project, answering questions and guiding clients in system usage
• Conduct train‑the‑trainer sessions for internal and external customers
• Act as an on‑site resource during conversion, providing troubleshooting, training support, and issue resolution
• Review final conversion results with customers, obtain client sign‑off, and coordinate post-conversion maintenance and issue resolution
• Perform other related duties as assigned

Benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• A competitive salary and benefits
• A work environment built on collaboration, flexibility, and respect
• Varied and challenging work to help you grow your technical skillset

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level