Representative, Human Resources Service Center

HealthPartners • Saint Paul, MN

22h • Onsite

About The Position

The HR Service Center is the main point of contact for colleagues seeking HR support. Representatives on this team provide prompt, accurate information and deliver excellent customer service to our colleagues. Key responsibilities include: Accurately answer questions from colleagues (via telephone, e-mail, in-person or service request) in all areas of Human Resources including: Benefits, Compensation, Tuition Reimbursement, Health and Safety, Labor Relations and Compliance, Organization Citizenship, Organization Effectiveness, Reward and Recognition, and Workforce Staffing, Policies and document all contacts according to department standards Investigate and resolve customer’s concerns regarding any service provided by or through HealthPartners Human Resources including, but not limited to compensation discrepancies, benefits eligibility, etc Perform data entry transactions and follow applicable processes tied to these transactions as defined by individual duties assigned Manage licensure and certification process for all colleagues across multiple HealthPartners locations Manage new hire process, such as completing the I9 process and promptly answering their questions, or directing them to the appropriate resource Schedule: This is a full ‑ time, 1.0 FTE position (40 hours per week) based onsite at Regions Hospital. The work schedule is Monday through Friday from 7:30 a.m. to 4:00 p.m. No nights, weekends, or observed holidays are required.

Requirements

• One to two years of work experience in customer service or an equivalent combination of education and experience
• Experience with personal computer and Microsoft Office products including Outlook, Word, and Excel
• Ability to comfortably and professionally interact with customers on the phone, in writing, and in person while experiencing multiple interruptions
• Ability to apply customer service approaches and a consistent service orientation to varying situations and personalities, including difficult customers, with a high degree of effectiveness and calmness
• Ability to work independently and handle confidential information
• Ability to prioritize workload and multi-task in a fast-paced environment
• Strong problem-solving skills and a high level of accuracy and attention to detail
• Strong oral and written communication skills
• Exceptional listening skills
• Highly organized and detail oriented

Nice To Haves

• One year of experience in Human Resources preferred
• Experience with Oracle or another HR database preferred

Responsibilities

• Accurately answer questions from colleagues (via telephone, e-mail, in-person or service request) in all areas of Human Resources including: Benefits, Compensation, Tuition Reimbursement, Health and Safety, Labor Relations and Compliance, Organization Citizenship, Organization Effectiveness, Reward and Recognition, and Workforce Staffing, Policies and document all contacts according to department standards
• Investigate and resolve customer’s concerns regarding any service provided by or through HealthPartners Human Resources including, but not limited to compensation discrepancies, benefits eligibility, etc
• Perform data entry transactions and follow applicable processes tied to these transactions as defined by individual duties assigned
• Manage licensure and certification process for all colleagues across multiple HealthPartners locations
• Manage new hire process, such as completing the I9 process and promptly answering their questions, or directing them to the appropriate resource

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees