Representative, Human Resources Service Center

Park Nicollet•Saint Paul, MN

1d•Onsite

About The Position

The HR Service Center is the main point of contact for colleagues seeking HR support. Representatives on this team provide prompt, accurate information and deliver excellent customer service to our colleagues. Key responsibilities include: Accurately answer questions from colleagues (via telephone, e-mail, in-person or service request) in all areas of Human Resources including: Benefits, Compensation, Tuition Reimbursement, Health and Safety, Labor Relations and Compliance, Organization Citizenship, Organization Effectiveness, Reward and Recognition, and Workforce Staffing, Policies and document all contacts according to department standards Investigate and resolve customer’s concerns regarding any service provided by or through HealthPartners Human Resources including, but not limited to compensation discrepancies, benefits eligibility, etc Perform data entry transactions and follow applicable processes tied to these transactions as defined by individual duties assigned Manage licensure and certification process for all colleagues across multiple HealthPartners locations Manage new hire process, such as completing the I9 process and promptly answering their questions, or directing them to the appropriate resource Schedule: This is a full‑time, 1.0 FTE position (40 hours per week) based onsite at Regions Hospital. The work schedule is Monday through Friday from 7:30 a.m. to 4:00 p.m. No nights, weekends, or observed holidays are required. At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world. At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change. Benefits Designed to Support Your Total Health As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care. Join us in our mission to improve the health and well-being of our patients, members, and communities. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.

Requirements

One to two years of work experience in customer service or an equivalent combination of education and experience
Experience with personal computer and Microsoft Office products including Outlook, Word, and Excel
Ability to comfortably and professionally interact with customers on the phone, in writing, and in person while experiencing multiple interruptions
Ability to apply customer service approaches and a consistent service orientation to varying situations and personalities, including difficult customers, with a high degree of effectiveness and calmness
Ability to work independently and handle confidential information
Ability to prioritize workload and multi-task in a fast-paced environment
Strong problem-solving skills and a high level of accuracy and attention to detail
Strong oral and written communication skills
Exceptional listening skills
Highly organized and detail oriented

Nice To Haves

One year of experience in Human Resources preferred
Experience with Oracle or another HR database preferred

Responsibilities

Accurately answer questions from colleagues (via telephone, e-mail, in-person or service request) in all areas of Human Resources including: Benefits, Compensation, Tuition Reimbursement, Health and Safety, Labor Relations and Compliance, Organization Citizenship, Organization Effectiveness, Reward and Recognition, and Workforce Staffing, Policies and document all contacts according to department standards
Investigate and resolve customer’s concerns regarding any service provided by or through HealthPartners Human Resources including, but not limited to compensation discrepancies, benefits eligibility, etc
Perform data entry transactions and follow applicable processes tied to these transactions as defined by individual duties assigned
Manage licensure and certification process for all colleagues across multiple HealthPartners locations
Manage new hire process, such as completing the I9 process and promptly answering their questions, or directing them to the appropriate resource

Benefits

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

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