Representative Guest Services- Part Time (Harrah's Atlantic City)

Caesars Entertainment Corporation•Atlantic City, NJ

32d•$16

About The Position

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Handles the processing of all hotel reservations, assigns rooms, and registers guests. Prepares packages for both Sales and Hotel, including the ordering, banking, and reconciliation of coupons. Coordinates checkâin and checkâout times with Marketing, tour escorts for groups, and luggage delivery and pickâup schedules. Ensures that all rooms are cleaned by Housekeeping before keys are issued. Responsible for posting charges, settling folios for individuals, groups and dueâouts communicated through Housekeeping. Receives cash, checks, and credit cards in payment, obtaining proper approval and authorization. Maintains an operating bank, renders bills and issues change. Provides reservations for Casino/Hotel guests, which include airline, shows and restaurants. Handles special requests for guests, including limousines, flowers and arrangements for special occasions. Responsible for messages, mail and packages left for guests and departments within Hotel/Casino, and control of safe deposit transactions. Empowered to ensure customer problems/complaints are resolved in a prompt, courteous and efficient manner. Administers superior customer service to all guests. Authorized to view only the pre-approved room comping level; they do not have authority to change information. Maintains knowledge of hotel, community and special events in order to accurately provide guests with needed information.

Requirements

High school diploma
Proficiency in typing, computer skills
Outstanding public relations and communication skills
Experience in handling money
Professional appearance
Working knowledge of the Atlantic City area
One year, preferably in hospitality industry or related field

Responsibilities

Consistently demonstrates superior customer service skills
Handles the processing of all hotel reservations, assigns rooms, and registers guests
Prepares packages for both Sales and Hotel, including the ordering, banking, and reconciliation of coupons
Coordinates checkâin and checkâout times with Marketing, tour escorts for groups, and luggage delivery and pickâup schedules
Ensures that all rooms are cleaned by Housekeeping before keys are issued
Responsible for posting charges, settling folios for individuals, groups and dueâouts communicated through Housekeeping
Receives cash, checks, and credit cards in payment, obtaining proper approval and authorization
Maintains an operating bank, renders bills and issues change
Provides reservations for Casino/Hotel guests, which include airline, shows and restaurants
Handles special requests for guests, including limousines, flowers and arrangements for special occasions
Responsible for messages, mail and packages left for guests and departments within Hotel/Casino, and control of safe deposit transactions
Empowered to ensure customer problems/complaints are resolved in a prompt, courteous and efficient manner
Administers superior customer service to all guests
Maintains knowledge of hotel, community and special events in order to accurately provide guests with needed information