Representative- Fulfillment Services I USA

First Solar•Perrysburg, OH

4d•$61,000 - $87,000

About The Position

First Solar reserves the right to offer you a role most applicable to your experience and skillset. Basic Job Functions: The Fulfilment Service Representative is the day-to-day interface between the external customer and internal operational functions to make sure modules deliveries run smoothly. (i.e. Global Business Development, Order Execution, Billing, Logistics, Accounting, Treasury, Global Technical Service…) This individual is responsible for accurate and timely execution of internal processes as required by sales agreements and corporate compliance and controls. Additionally, duties could include performing tasks related to supporting the order-to-cash process, as required to stay on pace with the business’s needs to achieve maximum internal and external customer satisfaction.

Requirements

B.A. degree in Business, Technical or Legal related field preferred but not essential with equivalent work experience.
A minimum of 1+ year(s) of experience in a customer interfacing position, regularly managing orders of at least $1 MM or more on an annual basis.
ERP experience within the order-to-cash process strongly preferred.
Aptitude to quickly learn new business applications and business processes.
Strong ability to communicate fluently both verbally and in writing, in English, effectively throughout multiple levels of the organization, as well as externally.
Organize and facilitate effective and efficient meetings.
Business acumen, along with strong organizational and risk assessment skills, and demonstrated time management ability.
Possess strong interpersonal skills in order to gain the willing cooperation of others, both internal and external, to resolve problems quickly and move the team forward in order to deliver on commitments to customers.
Ability to read, interpret, and execute verbal and written guidance to and from compliance staff, including sales order documentation, and company procedures with minimal supervision.
Proficient use of computer systems and software, in particular: SAP, Microsoft Office Applications, Microsoft Share Point, internet based portals, file management programs, and email systems.
Basic project management skills including budget adherence and cost control measures.
Solution oriented, self-starter that can succeed working independently in a highly dynamic environment.
Demonstrated success in customer service and satisfaction.

Responsibilities

Interpret basic contractual requirements into actionable work streams.
Be the liaison between all relevant parties (External Customer, Customer Agents or 3 rd Parties, and Internal FS teams) for the purpose of ensuring that sales orders and agreements are fulfilled accurately, while providing highest levels of customer service.
Work with technical, sales, procurement, order execution and other teams as necessary for the purpose of reviewing schedules, identifying, preventing and/or resolving issues with fulfilling sales orders on time and under budget all while meeting the contract deliverables.
Regularly recall, summarize and communicate vital data to project teams proactively.
Establish regular working rhythms to encourage proactive communication and information flow with External Customers, related to project fulfillment.
Independently organize, arrange and execute successful meetings of relevant and timely communication. When necessary, this may include travel to customer, vendor, and First Solar locations for those meetings and to carry out assignments.
Maintain proactively up to date contractual records and documentation such as receipt and control of all contract correspondence, customer contact information, contractual changes, status reports and other documents for all projects.
Work with project team members to update schedules to accommodate changes in project plans.
Work with internally relevant teams in order to support their work related to period end closing cycles to ensure maintenance of optimal product delivery timing to support customer contracts, while following all contractual obligations and compliance procedures (customer interface, documentation preparation, etc.) as well as , SOx reporting, quarter and annual close processes, and other support as requested.
Evaluate and propose successful customer outcomes while demonstrating an understanding of financial impact on projects assigned in order to maintain cost & risk vs. reward balance.
Throughout day-to-day performance of duties, adhere and document adherence to all corporate and compliance related policies (Scope of Authority, SOx, etc.).
Successfully support the company’s order to cash processes as business needs dictate, through a variety of tasks as assigned.
Propose operational improvements or systemic enhancements that will increase efficiency or service, and create a Best in Class customer experience.
Demonstrate successful performance of role through meeting or exceeding departmental targets related to industry standard project execution metrics (including, but not limited to, timeliness, accuracy and customer service).
Assist with project closeout, including providing required documentation and formal turnover to GCSS (Warranty) department.
Other duties as assigned.