This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
Customer Support Representatives (CSR's) are among the first Cirrus employees a customer or partner will communicate with when they have an issue or question about their aircraft, so making a great first impression and promptly responding to their needs is essential to maintain brand loyalty and satisfaction. The FSR will assist partners, owners and pilots with maintenance, warranty questions and concerns, maintenance coordination, scheduling, and operational questions as needed. The CSR will also coordinate AOG support, parts, and repairs to return an aircraft to service as soon as possible. You will provide warranty authorizations within the policy guidelines of Cirrus Aircraft and its vendors and have the authority to make decisions outside of policy in the interest of customer satisfaction. Customer & Field support is provided primarily by email and telephone. Additional duties such as support of maintenance training dept. or AOG dispatch maybe assigned when appropriate and needed.
