Representative - Customer Service
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About The Position
Our Customer Care Department in Londonderry, New Hampshire, has an opening for experienced Customer Service Representatives to join our Customer Service Team. Our Customer Service Representatives provide professional and prompt in-person and telephone service to our customers by responding to all incoming customer inquiries regarding emergency calls, service connects/disconnects, new service installations, rates, billing and payment inquiries. In this role, you will act as a liaison between the customer, field personnel and office staff, identifying complex meter and billing issues, resolving issues related to customer payment inquiries, providing information on company products and programs offered while ensuring the highest level of customer service satisfaction.
