Representative, Customer Service

Liberty • Joplin, MO

36d

About The Position

Embark on a customer-centric journey with us at Liberty! As a Customer Service Representative, your primary responsibility is to create positive customer experiences. You'll play a crucial role in ensuring customer satisfaction. In this role, you'll be the face of our company, providing top-notch service both in person and over the phone. If you're passionate about delivering exceptional customer service, thrive in a dynamic environment, and are ready to contribute your skills to a team-oriented company, we want to hear from you! Apply now and become an integral part of our customer-focused team. Your exciting career awaits! Hours are Monday to Friday 9:30am - 6pm with a 30-minute lunch.

Requirements

• High school diploma or equivalent certification required
• Experience in Customer Service required
• Requires excellent telephone etiquette, verbal communication, and customer relation skills.
• Must possess organizational, multitasking, and problem-solving skills, in addition to an aptitude for math.
• Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks.

Responsibilities

• The Customer Service Representative (CSR) is responsible for providing exceptional customer service to Liberty clients and customers accessing the company by telephone or email.
• The CSR provides the first point of customer contact for all inbound and outbound customer support and represents the company and our customer service philosophy with the utmost integrity.
• This position will ensure that all clients are greeted in a courteous and professional manner and will assist the customer according to company policies.
• Perform duties in compliance with laws, regulations, company policies and procedures.
• Adhere to Liberty security policies.
• Provide accurate information regarding Liberty services and guidelines.
• Communicate to field and office personnel regarding routine and emergency situations.
• In time this associate will learn and possess the skills needed to process customer contacts promptly and respond in a respectful, polite, professional, timely manner to evaluate, advise, and expedite requests to serve customer needs.
• Develop the ability to diagnose by reviewing and resolve delinquent accounts.
• Demonstrate understanding while assisting customers in making adequate payment arrangements.
• Respond to customer emergencies with a sense of imperativeness and serve as communication link between field operations personnel and the customer.
• Ability to field after hours call outs and handle emergency situations while assessing customer information to expedite the restoration of services required.
• Willingness to perform other customer focused duties as needed.
• Ability to answer the phone, listen actively, relay information and type basic information simultaneously.
• Punctual and reliable attendance required.

Benefits

• Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one
• Annual bonus and merit increase eligibility
• Life insurance, and short-term & long-term disability
• Employee Stock Purchase Program
• Free Employee Assistance Program & Headspace account
• 3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days
• Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
• Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED