Representative - Customer Service

WESCO • Knoxville, TN

52d

About The Position

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Requirements

• High School Degree or Equivalent required
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Nice To Haves

• Associates' Degree (U.S.)/College Diploma (Canada) preferred

Responsibilities

• Support customer base by answering questions, concerns, account inquiries, order entry, as well as handling customer complaints.
• Monitor customer order reports to assist sales team and customers with order status.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between sales and other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees