Representative - Customer Service (Order Clerk) / 2nd shift

EssilorLuxottica • Evansville, IN

121d

About The Position

Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience. With us, you'll bring our most advanced technology and innovative products to our partners. As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision. Walman is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Requirements

• High school diploma, GED or equivalent experience
• 1+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations
• Strong verbal and written communication skills
• Good organizational skills, orientation to detail and numerical accuracy
• Basic PC skills including MS Office; Word and Excel
• Ability to lift/move up to 40 pounds

Responsibilities

• Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
• Achieve and maintain a rapport with customers and work to give them the best possible service.
• Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors.
• Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions.
• Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders.
• Work closely with vendors when placing orders, retrieving order status information and follow-up on customer quotations and delivery information.
• Ability to troubleshoot when confronted with problems or questions from co-workers and/or customers.
• Understand and communicate company policies, procedures, promotions, and negotiate in a diplomatic and cordial manner.
• Sort and deliver mail to inter-department personnel on a rotating basis.
• Must be self-motivated to cross-train and learn other duties and responsibilities of the department.
• Maintain work area in a neat, clean, and organized condition.
• Understand and follow all company and manufacturer's policies and procedures and ensure compliance with all attendance & safety rules and regulations.
• Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload.
• Provide proper training, work direction, and technical guidance for less experienced coworkers.
• Attend in-house or sponsored training meetings when necessary.
• Perform other duties as assigned.

Benefits

• Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.
• Competitive bonus and/or commission plan.
• Health care benefits.
• Retirement savings.
• Paid time off/vacation.
• Various employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED