Representative, Customer Sales Support - Outside

Pilot Company•Knoxville, TN

About The Position

The purpose of this job is to develop and maintain relationships with customers, whose fleet sizes are greater than 60 vehicles, and support the activities of Pilot Flying J’s (PFJ) outside sales representatives. Provide support for customers whose fleet size is greater than 60 vehicles by developing customer relationships over the phone, with the goal of growing accounts and increasing PFJ revenue. Plan customer phone calls by defining the objective and preparing questions to move the customer toward the sales objective. Assist Sales team with account planning, developing the value proposition, managing accounts towards SMART goals and non-administrative customer preparation. Execute deals and provide analysis and reporting for outside sales representatives and sales leadership project initiatives Assist the Credit department in preparing for and resolving customer issues Develop a strong internal network and leverage cross-functional capabilities to effectively respond to customer needs Collaborate with Sales team to identify business opportunities Perform administrative functions for customers and outside sales team Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level Ensure all activities are in compliance with rules, regulations, policies, and procedures Complete other duties as assigned

Requirements

High school diploma or equivalent certificate required
Ability to gain knowledge of fuel and trucking industry
Ability to gain knowledge of company products and offerings
Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment
Strong organizational skills with attention to detail
Professional demeanor with communicating in person, email or phone
Excellent written and verbal communication skills
Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making
Ability to influence others and provide excellent customer service
Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
Strong time management skills
Ability to quickly learn new technology and use technology in all areas related to the role
Travel required less than 5%
General office work requiring sitting or standing for long periods of time

Nice To Haves

Bachelor’s degree or a minimum two years’ experience in sales support preferred
Intermediate Microsoft Office skills
Intermediate skills with a CRM (preferred Salesforce), PRS leads and other company software preferred

Responsibilities

Develop and maintain relationships with customers, whose fleet sizes are greater than 60 vehicles
Support the activities of Pilot Flying J’s (PFJ) outside sales representatives
Provide support for customers whose fleet size is greater than 60 vehicles by developing customer relationships over the phone, with the goal of growing accounts and increasing PFJ revenue
Plan customer phone calls by defining the objective and preparing questions to move the customer toward the sales objective
Assist Sales team with account planning, developing the value proposition, managing accounts towards SMART goals and non-administrative customer preparation
Execute deals and provide analysis and reporting for outside sales representatives and sales leadership project initiatives
Assist the Credit department in preparing for and resolving customer issues
Develop a strong internal network and leverage cross-functional capabilities to effectively respond to customer needs
Collaborate with Sales team to identify business opportunities
Perform administrative functions for customers and outside sales team
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned