Representative, Community Defense

DoorDash USA • Tempe, AZ

19d • Onsite

About The Position

At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is.
About the Team
The Community Defense team improves the quality of DoorDash operations through the adjudication of background checks, inbound appeals and support inquiries, and screening-related functions. On-demand food delivery has many advantages; however, there are extremely challenging logistics to ensure DoorDash is delivering the best service to the Customers, Dashers, and Merchants.
Community Defense presents a united front to protect the experience of Customers, Merchants, and Dashers while solving these logistical challenges. This team’s work helps in maintaining and building internal and external relationships while protecting DoorDash’s brand. We work with our stakeholders to solve and mitigate escalations, monitor day-to-day quality, improve response times, and drive tool usage and efficiencies. This position is a tremendous opportunity to join a fast-growing team that is hyper-focused on improving the quality of DoorDash’s operations.
About the Role
The Community Defense Representative is a high-bandwidth, meticulously organized individual, who can balance both high volume production and a great attention to detail. They know when to escalate appropriately and ask for help. This position calls for a self-starter who wants to innovate and be part of a dynamic, fast-moving team.
You will report into a Team Lead of Community Defense in our Global Support and Integrity Operations Organization.

Requirements

• You are an owner, always looking for opportunities to better your work product
• You are comfortable making tough decisions that balance the trade-off between quality and quantity
• You have a mind and talent for process improvement
• You have experience in pulling and using data to influence your decisions
• Experience with adjudications, case work and government documents
• You have knowledge of Salesforce and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)

Nice To Haves

• You have experience in the trust and safety, compliance, and/or regulatory industries (preferred)
• You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)

Responsibilities

• Improve our operational and safety processes so we can deliver high quality support to all portions of our business.
• Be responsible for components of projects and processes that directly contribute to the safety of the DoorDash platform.
• Help research and implement best practices as we build our team.
• Work across a number of diverse workflows and gain exposure and experience within the compliance industry
• Develop expertise in how DoorDash's processes and resources work, and how to use them to promote positive outcomes
• Demonstrate relationship-building with peers and company leaders

Benefits

• We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed