Representative, Community Defense

DoorDash USA•Tempe, AZ

About The Position

The Community Defense team works to continuously improve the quality of DoorDash operations through oversight of the background check process, adjudication, support handling, and various screening-related functions. As such, our team’s work balances protecting the safety of the platform with providing flexible earning opportunities in the communities that we serve. You will join a team of flexible, passionate individuals that are invested in building scalable and sustainable foundations upon which to continue to iterate towards the best future state. About the Role The Community Defense Representative is a high-bandwidth, meticulously organized individual, who can balance both high volume production and a great attention to detail. They know when to escalate appropriately and ask for help. This position calls for a self-starter who wants to innovate and be part of a dynamic, fast-moving team. You will report into a Team Lead of Community Defense in our Global Support and Integrity Operations Organization. You're excited about this opportunity because you will... Improve our operational and safety processes so we can deliver high quality support to all portions of our business. Be responsible for components of projects and processes that directly contribute to the safety of the DoorDash platform. Help research and implement best practices as we build our team. Work across a number of diverse workflows and gain exposure and experience within the compliance industry Develop expertise in how DoorDash's processes and resources work, and how to use them to promote positive outcomes Demonstrate relationship-building with peers and company leaders We're excited about you because… You are an owner, always looking for opportunities to better your work product You are comfortable making tough decisions that balance the trade-off between quality and quantity You have a mind and talent for process improvement You have experience in pulling and using data to influence your decisions

Requirements

You are an owner, always looking for opportunities to better your work product
You are comfortable making tough decisions that balance the trade-off between quality and quantity
You have a mind and talent for process improvement
You have experience in pulling and using data to influence your decisions
Experience with adjudications, case work and government documents
You have knowledge of Salesforce and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)

Nice To Haves

You have experience in the trust and safety, compliance, and/or regulatory industries (preferred)
You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)

Responsibilities

Improve our operational and safety processes so we can deliver high quality support to all portions of our business.
Be responsible for components of projects and processes that directly contribute to the safety of the DoorDash platform.
Help research and implement best practices as we build our team.
Work across a number of diverse workflows and gain exposure and experience within the compliance industry
Develop expertise in how DoorDash's processes and resources work, and how to use them to promote positive outcomes
Demonstrate relationship-building with peers and company leaders