Representative, Care Connections Member Advocate

Molina Healthcare • Long Beach, CA

6h

About The Position

Job Summary

Makes outbound calls to members, completes assigned hand-dial lists, and
provides proactive member support, information, and assistance. Adheres to
member interaction departmental standards, call quality, and documentation
requirements.

Job Duties

Schedules high-quality member appointments daily to meet departmental goals.
Completes assigned hand-dial lists and member research requirements with
accuracy and efficiency.
Provides basic support and guidance to members with empathy and
professionalism.
Participates in ongoing training sessions to enhance service quality and
knowledge.

Requirements

• At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.
• High attention to detail and ability to follow member interaction scripting.
• Flexible and adaptive to changing priorities and workflows.
• Compassionate and service oriented.
• Bilingual (English and at least one additional language, as required).
• Strong verbal and written communication skills.

Nice To Haves

• Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.

Responsibilities

• Schedules high-quality member appointments daily to meet departmental goals.
• Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.
• Provides basic support and guidance to members with empathy and professionalism.
• Participates in ongoing training sessions to enhance service quality and knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed