About The Position
Job Summary Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements. Job Duties Schedules high-quality member appointments daily to meet departmental goals. Completes assigned hand-dial lists and member research requirements with accuracy and efficiency. Provides basic support and guidance to members with empathy and professionalism. Participates in ongoing training sessions to enhance service quality and knowledge.
Requirements
- At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.
- High attention to detail and ability to follow member interaction scripting.
- Flexible and adaptive to changing priorities and workflows.
- Compassionate and service oriented.
- Bilingual (English and at least one additional language, as required).
- Strong verbal and written communication skills.
Nice To Haves
- Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.
Responsibilities
- Makes outbound calls to members.
- Completes assigned hand-dial lists.
- Provides proactive member support, information, and assistance.
- Adheres to member interaction departmental standards, call quality, and documentation requirements.
- Schedules high-quality member appointments daily to meet departmental goals.
- Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.
- Provides basic support and guidance to members with empathy and professionalism.
- Participates in ongoing training sessions to enhance service quality and knowledge.
Benefits
- Molina Healthcare offers a competitive benefits and compensation package.
- Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
