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This is an opportunity to solve new problems and deliver outstanding service each day. Core responsibilities include assisting the client with managing complex operational needs in partnership with Client Managers/Clients, consulting clients on best practices and being a trusted advisor to CLM/Client on commercial program processes, identifying and managing projects supporting charge volume expansion and retention efforts in partnership with Client Managers, partnering with Client Management and Clients on KYC efforts to enable our business to achieve full remediation in a timely manner, optimizing programs and improving business processes, engaging with clients for a range of requests and partner inquiries, preparing data and insights for reporting to Client Manager/Client, driving issue escalation with internal/Client contacts, presenting findings to clients with recommendations for program enhancements, and other ad hoc projects as defined by client, G&L leadership team and business priorities.
