Representative 1, Credit & Collections - Backoffice - Virtual

About the position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Responsibilities

• Liaison between internal and external customers regarding items such as serviceability, bankruptcy, credit inquiries, credit disputes and other collection related topics.
• Make outbound and receive inbound customer contact to resolve extreme delinquencies.
• Attempt to find the root cause for delinquency by researching accounts and notes in various systems in order to take the appropriate action.
• Accurately apply account credits for items such as debt amnesty, bankruptcy, and unauthorized charges.
• Explain billing cycles, payment due dates and balances owed with accuracy to ensure that customers understand their statement.
• Process and schedule disconnects and or payments on delinquent accounts.
• Multitask between multiple tools and systems and applies information and knowledge to bring resolution to the customers' situations.
• Utilize a basic understanding of the collections timeline to ensure appropriate decision making.
• Follow company policies and procedures as well as guidelines for Customer Proprietary Network Information (CPNI) and Personal Information (PI).
• Work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
• Consistently meets or exceed established goals and performance metrics.
• Demonstrate a high degree of professionalism, integrity, and ethical behavior, including by maintaining the confidentiality of sensitive employee, customer, and/or business data.
• Interact with customers to assist with a variety of customer inquiries and issues.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Requirements

• High School Diploma / GED
• 0-2 Years of relevant work experience
• Experience working in a remote environment is preferred.
• Ability to work a flexible schedule M-Sat anytime between the hours of 8am-8pm.

Nice-to-haves

• Customer-Focused
• Workplace Organization
• Professional Etiquette
• Accountability
• Persuasion
• Adaptability
• Self Motivation
• Communication
• Critical Thinking Problem Solving

Benefits

• Base Pay: $15.00
• Eligibility for a Commission under the terms of an applicable plan for sales positions.
• Eligibility for a Bonus for most non-sales positions.
• Best-in-class Benefits to eligible employees.