Repossession Specialist III

Grow Financial Federal Credit Union

115d

About The Position

At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally. Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.

Requirements

• High school diploma or GED required; Associate of Arts/Science degree from an accredited college or university is preferred.
• Minimum of three years repossession experience in consumer, direct and indirect auto loans required.
• Excellent telephonic communication, negotiation, and analytical skills needed.
• Demonstrated ability to recognize and resolve problems quickly and provide accurate information regarding specific circumstances.
• Ability to convey facts in a professional, clear, and concise manner.
• Demonstrated ability to remain courteous in pressure situations.

Responsibilities

• Make contact with all responsible parties on high risk/high balance loans through telephonic or written communication to determine the cause for delinquency.
• Provide analysis and feedback to supervisor regarding appropriate actions necessary to protect the interests of the Credit Union.
• Assist with training of new employees and departmental training as needed.

Benefits

• Medical/Dental/Vision Insurance
• Employee discount on loans
• Tuition Reimbursement of up to $5,250 per year for full-time team members
• Paid Time Off 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days - two bi-annual paid volunteer days for all team members
• Retirement Benefits (401K) - Grow matches up to 8% for team members
• Growth Potential - in-house training department dedicated to helping team members reach their maximum potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees