Repossession Coordinator

Credit Union of Georgia • Kennesaw, GA

9h

About The Position

Credit Union of Georgia continues to grow and with that we are seeking a detail-oriented and proactive Repossession Coordinator to join our team! At Credit Union of Georgia, every role plays an important part in helping our members achieve their financial goals. Even during challenging financial circumstances, we are committed to delivering service that reflects our values and member-first philosophy.

The Repossession Coordinator is responsible for ensuring adherence to Credit Union of Georgia processes and procedures while managing the daily administrative and clerical duties associated with the remediation of past-due collateralized accounts. This includes coordinating repossessions, vehicle redemptions, remarketing activities, and follow-up on deficiency balances.

Requirements

• 2+ years of practical work experience.
• High school diploma or GED required; associate degree or higher strongly preferred.

Responsibilities

• Deliver exceptional member service by upholding Credit Union of Georgia brand standards and consistently following our Engage, Ask, Solve, and Excite service model.
• Collaborate with departmental leaders to gather data and provide reporting, insights, and operational support for accounting and finance functions.
• Review and respond to impound and mechanic lien notices; prepare, issue, and monitor all demand and Right to Cure (RTC) letters.
• Ensure accurate system documentation when demand letters are issued or repossession is approved; review accounts for payment accuracy and eligibility prior to assignment.
• Authorize or guide branch and member service staff regarding acceptance of payments on notated accounts in accordance with policy.
• Assign vehicles for repossession in compliance with established procedures and coordinate all related logistics, including transport to auctions, holding facilities, or designated locations.
• Prepare and distribute post-repossession notices; communicate with members regarding approved vehicle redemptions.
• Review, approve, and process invoices associated with repossession activity.
• Manage all remarketing activities following repossession, including preparing required documentation, evaluating market value, and establishing appropriate sale pricing.
• Prepare deficiency balance notices and conduct follow-up in alignment with credit union policies and regulatory guidelines.
• Maintain accurate, timely documentation of all collection and repossession activities within the collections system.
• Build and maintain positive, productive relationships with internal teams, external vendors, and third-party partners.
• Demonstrate strong written and verbal communication skills, effective time management, and the ability to prioritize competing deadlines.
• Participate in ongoing training to remain current on collections practices, repossession procedures, remarketing standards, and applicable laws and regulations.
• Ensure compliance with the Fair Debt Collection Practices Act (FDCPA), Credit Union of Georgia policies, and all BSA/AML and OFAC requirements.
• Travel overnight or to other business locations as needed (less than 5%).
• Perform additional collections-related duties as assigned.

Benefits

• At Credit Union of Georgia, you’ll be part of a community-focused organization that values integrity, collaboration, and service excellence. We offer competitive compensation, professional growth opportunities, and a culture that truly cares about people: our members, our employees, and our community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED