Repossession Coordinator Spanish Bilingual Required- (Hybrid In Office/Remote)

Mountain America Credit Union•Sandy, UT

3d•Hybrid

About The Position

Manage repossession inventory by reviewing accounts prior to repossession, handing accounts during repossession, and handling post-repossession processes.

Requirements

One year of similar or related experience
High school diploma or equivalent
Intermediate skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
Must have the ability to read, understand and carry out instructions in written and oral form
Ability to communicate effectively and professionally verbally and in written form
Ability to handle and de-escalate situations
Able to collaborate and work well in a team environment
Ability to work both autonomously and collaboratively
Self-starter with time management skills and the ability to work productively and efficiently
Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
Ability to sit, talk and hear consistently
Ability to stand, walk, and use hands to handle or reach occasionally
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Ability to lift up to 10 pounds occasionally
This position requires Spanish/English Bilingual Language Skill

Nice To Haves

Some negotiation skills preferred

Responsibilities

Review accounts that have been recommended for repossession.
Ensure all necessary notices are sent prior to repossession assignment and Mountain America is listed as lienholder on collateral.
Assign collateral to appropriate repossession agents for pick up.
Handle queue of accounts that are assigned to a repossession agent ensure vehicles are secured in a timely fashion.
Complete necessary skip tracing when repossession agents are unable to locate and secure collateral.
If skip tracing efforts have been exhausted review account to be referred to 3rd party skip tracing agency or submit to Team Lead or Assistant Manager for charge off review.
Coordinate transport of repossessed collateral to necessary auction.
Processes Notice of Sale letters and ensure the credit union is in compliance with all State and Federal Laws.
Review repossessed collateral after arriving at the auction to determine if insurance claim for damage or mechanical repair is necessary and set appropriate floor price.
Represent Mountain America Credit Union at auction and oversee the sale of collateral to ensure collateral is ready to be sold, in the best possible condition to be sold, and that collateral is sold at the highest amount possible.
Handle inbound/outbound calls with members regarding their repossession account and processes payments as needed.
Oversee member redemptions on repossessed collateral when necessary.
Review Impound Notices and work with member or Impound agent to determine next course of action with collateral.
Negotiate bail-out amount with Impound yard when necessary.
Performs other duties as assigned.