Repossession Administrative Specialist

Graceland Management Services•Cunningham, KY

About The Position

The Repossession Specialist works in conjunction with other company departments that are engaged in loss mitigation and asset recovery. Employees in this department are expected to possess excellent communication and customer service skills, both verbal and written. Depending on the needs of the department, duties may range from extensive record research to coordinating with other entities, whether internal or external, for asset recovery. Support functions within this department are moderate to complex in nature and generally require a high level of accuracy. The Repossession Specialist will also be expected to exhibit a flexible demeanor as well as maintain a positive attitude. The following duties and functions, as outlined below, are intended to be representative of the type of tasks performed within this position. The omission of specific statements of the duties or functions does not exclude them from the position if the work is similar, related, or a logical assignment for this description. Other duties may be required and assigned as needed.

Requirements

High school diploma or equivalent
Minimum of 2 years of experience in repossessions preferred
Strong knowledge of repossession laws and regulations
Excellent communication and negotiation skills
Ability to work independently and manage multiple tasks simultaneously
Strong attention to detail and accuracy

Responsibilities

Investigates all leads by checking addresses, telephone numbers, other aliases etc and attempting contact when applicable.
Coordinate with law enforcement agencies, repossession order issuers, and legal entities to ensure compliance and legality in all repossession activities.
Maintain accurate and detailed records of all activities, including updates on asset location, recovery attempts, and any relevant information.
Minimize liability by communicating all pertinent/relevant information to transportation team.
Coordinate projects or responsibilities as handed down by the Director.
Collaborate with various departments when necessary to ensure smooth and timely operational execution of tasks.
Effectively communicate with customers, team members and management to provide status updates and address any concerns or inquiries in a timely manner.
Takes telephone inquiries and complaints, ascertains nature of call, and directs it to the appropriate individual or department.
Perform a variety of essential record keeping duties and manages filing system pertaining to specific job duties.
Receives various reports and applications for the purpose of verifying accuracy and relates information to others as necessary.