Reporting Business Analyst - San Juan, PR

UnitedHealth Group • PR

90d

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Reporting/Business Analyst will conduct and manage outcomes of various studies that include analyzing, reviewing, forecasting, trending, and presenting information for operational planning and business decisions. They support short and long term operational/strategic business activities - by developing, enhancing and maintaining operational information and models. They also develop and implement effective/strategic business solutions through research and analysis of data and business data integrity.

Requirements

• 1+ years of experience analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning.
• Reporting experience.
• Demonstrated advanced Excel skills.
• Proven presentation skills.
• Ability to work 40 hours / week during standard business operating hours Monday - Friday from 8am – 7pm.
• Bilingual Spanish and English.

Nice To Haves

• Technical/Associate’s degree or Bachelor’s degree.
• PowerBI experience.
• Tableau experience.
• Healthcare knowledge.
• Proven knowledge of call center metrics.
• Demonstrated planning skills (capacity, logistics).
• Root Cause Analysis experience.

Responsibilities

• Prepares and runs reports to assess team’s performance, trending analysis, improvements, etc.
• Prepare and distribute headcount reports, attrition, etc.
• Analyzes and investigates business processes, data, reporting and diving deep into insights to support actionable recommendations.
• Raise awareness by reporting insights to prevent noncompliance with specific metrics.
• Provides explanations and interpretations within area of expertise.
• Uses pertinent data and facts to identify and solve a range of problems within area of expertise.
• Investigates non-standard requests and problems and creates solutions.
• Owner of establishing action plans for the businesses based on report and data findings.
• Develops and supplies requested data for scorecards.
• Works exclusively within a specific knowledge area.
• Prioritizes and organizes own work to meet deadlines.
• Provides explanations and presents information to leadership on topics within area of expertise.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees