Reporting & BI Analyst

Momentum Telecom•Knoxville, TN

45d•Onsite

About The Position

Momentum is a leading global provider of managed cloud communications services to medium and large enterprise customers. Our offerings include cloud voice, unified communications, and collaboration, and managed data connectivity including SD-WAN. Momentum is at the forefront of innovation in the voice and unified collaborations space. We are committed to developing cutting-edge solutions that enhance communication and productivity for businesses worldwide. This position will be based out of our Knoxville, TN office. SUMMARY: The Reporting & BI Analyst is responsible for the creation of reports and communications for Support and Operations.

Requirements

Associate degree preferred, H.S. Diploma required
Microsoft Certified: Power BI Data Analyst Associate or related experience
Expert, demonstrated Excel skills and knowledge using charts, pivot tables, formulas and presentation views
Must have the ability to use a computer, associated software products (i.e. Microsoft Word, Excel, PowerPoint, Outlook), and the Internet.
Must be able to provide communications (written and verbal) that are clear, professional and grammatically correct.
Previous experience assisting Executives, C-Suite, C-Level, (directors, VP's), etc. Administrative Writing Skills, Reporting Skills, Supply Management, Scheduling, Microsoft Office Skills, Organization, Time Management, Verbal Communication
Strong decision-making skills, situational awareness and ability to perform under pressure.
Excellent written and verbal communication skills.

Responsibilities

Create/maintain reports based on criteria supplied by Operations and Support Management.
Create communications requested by Operations and Support Management.
Serve as part of the Event team for communications on an on-call basis and help with RFO creation and communication.
Interact with all levels within organization, internal workgroups, and team members.
Utilize communication software/ (Status Cast).
Utilize reporting software/tools.
Creation of daily operating reports for management review call
Creation of Account ticket reports for key accounts to ensure all issues are being addressed in a timely manner.
Weekly, Monthly and Quarterly reports for support and implementation
High level of comfort creating reports using Excel
Creating and formalizing new reports as needed
Places emphasis on details in reports and reporting accurate information on a timely basis.
Serve as after-hours point of escalation for customer communication.