Reporting and Scheduling Specialist

Marriott • Aurora District, CO

8h

About The Position

Serve as a point of contact for front-line employees and managers communicating
with them by phone, email and face-to-face to respond to questions and requests
regarding their attendance, scheduling and statistical expectations. Manage the
phone and correspondence volumes while attending the Call Management System and
communicate with managers as needed. Monitor overall call volumes and monitor
and/or investigate associate non-adherence issues. Troubleshoot and report
general phone problems and aid in the identification and correction of issues.
Attend to and resolve applicable concerns of phone associates, managers and
others. Record attendance variations from schedules and update computer system.
Generate attendance and payroll reports. Prepare, maintain, analyze, develop and
distribute statistical reports for use with daily reporting, monthly budgeting,
end-of-year budgeting and call center productivity. Prepare ad hoc reports or
statistics as requested by management. Enter and retrieve information contained
in computer databases using a keyboard, mouse or trackball to update records, files, spreadsheets and answer inquiries from other associates and managers.
Prepare documents using word processing, spreadsheet, databases or presentation
software. Transmit information or documents using a computer, email, mail, or
facsimile machine, including proofreading and editing information to ensure
accuracy and completeness. Enter and locate work-related information using
computers.

Report accidents, injuries, and unsafe work conditions to manager. Follow all
company policies and procedures; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Speak with others using clear and professional language;
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Read and visually verify information in a variety of formats; move,
lift, carry, push, pull, and place objects weighing less than or equal to 10
pounds without assistance; stand, sit, or walk for an extended period of time.
Perform other reasonable job duties as requested.

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

We’re proud to offer a wide range of benefits designed to support you and your
family, enrich your wellbeing, empower your career, and spark new adventures.
Benefits eligibility and options may vary depending on employment status,
position and location. Click here
[https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewf_2025edits_8.19.25.pdf] to
learn more.
Why have less when you can have MORE — all under one roof? Rooted in our
expertise and leadership in meetings and experiences, Gaylord Hotels
intentionally deliver environments, services and programming that bring people
together in an extraordinary way. The heart of our brand are STARs, who are
creative, entrepreneurial and dedicated to providing thoughtful, big-hearted
service to guests. At Gaylord, we provide STARs with opportunities well beyond
that of a traditional hotel—offering you endless career opportunities, the
extras, and MORE. In joining Gaylord, you join a portfolio of brands with
Marriott International. Be where you can do your best work, begin your
purpose, belong to an amazing global  team, and become the best version of you.

Responsibilities

• Serve as a point of contact for front-line employees and managers communicating with them by phone, email and face-to-face to respond to questions and requests regarding their attendance, scheduling and statistical expectations.
• Manage the phone and correspondence volumes while attending the Call Management System and communicate with managers as needed.
• Monitor overall call volumes and monitor and/or investigate associate non-adherence issues.
• Troubleshoot and report general phone problems and aid in the identification and correction of issues.
• Attend to and resolve applicable concerns of phone associates, managers and others.
• Record attendance variations from schedules and update computer system.
• Generate attendance and payroll reports.
• Prepare, maintain, analyze, develop and distribute statistical reports for use with daily reporting, monthly budgeting, end-of-year budgeting and call center productivity.
• Prepare ad hoc reports or statistics as requested by management.
• Enter and retrieve information contained in computer databases using a keyboard, mouse or trackball to update records, files, spreadsheets and answer inquiries from other associates and managers.
• Prepare documents using word processing, spreadsheet, databases or presentation software.
• Transmit information or documents using a computer, email, mail, or facsimile machine, including proofreading and editing information to ensure accuracy and completeness.
• Enter and locate work-related information using computers.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Stand, sit, or walk for an extended period of time.
• Perform other reasonable job duties as requested.

Benefits

• We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees