Reporting & Analytics Manager

Samsung•Plano, TX

About The Position

The Samsung Electronics America Retail Division is a growing and best-in-class organization within Samsung worldwide. We continue to challenge the existing retail models and processes to make this team the home for talented, driven, and creative professionals, who want to be on the front lines of consumer electronics sales. Our team relishes the opportunity to push Samsung’s retail capabilities to be the new paradigm for consumer engagement. With our partnerships with the top consumer electronics retailers and its own experiential sites, the SEA Retail Division is delivering a consumer experience to maximize both sales and consumer satisfaction. Role & Responsibilities The Reporting & Analytics Manager will play a pivotal role in driving data-driven decision-making across the Retail D2C (Direct-to-Consumer) business. This position is responsible for designing, implementing, and managing comprehensive reporting and analytics solutions, while also leading the development and management of key performance indicators (KPIs). By ensuring that KPIs are aligned with business objectives, the manager will provide actionable insights to optimize performance, enhance customer experience, and support strategic initiatives. This role will be instrumental in transforming raw data into actionable insights, driving growth, and ensuring the success of the Retail D2C business. Reports to the Sr. Manager, Retail Strategy & Planning, based at our Plano, TX office.

Requirements

Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways
Works on problems of diverse scope where analyzing data requires evaluating identifiable factors.
Demonstrates good judgement in selecting methods and techniques for obtaining solutions
Normally receives little instruction on day-to-day work and receives general instructions on new assignments
Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience

Responsibilities

Develop and maintain key performance indicators (KPIs) and dashboards to track and analyze retail D2C performance metrics.
Generate regular reports on sales, traffic conversion and overall retail metrics.
Identify trends, patterns, and insights to support business decision-making.
Foster a culture of data-driven decision-making within the team and across the organization.
Collaborate with cross-functional teams to define data requirements and develop actionable insights.
Design and implement advanced analytics models to predict customer behavior and market trends.
Ensure data accuracy, consistency, and integrity across all reporting systems.
Utilize advanced analytics tools to create interactive and user-friendly dashboards.
Stay updated on emerging technologies and best practices in data analytics and reporting.
Oversee the integration of new tools and platforms to enhance data capabilities.
Identify opportunities to streamline reporting processes and improve efficiency.
Implement best practices for data governance and management.
Ensure compliance with data privacy and security regulations.