Reporting Analyst

NTT DATA North America • Arlington, TX

1d • $68,076 - $141,826 • Remote

About The Position

The Reporting Analyst handles Dashboards within Business Relationship Management under the Service Delivery Line of Business, enabling real-time tracking of operations in the IT Service Management (ITSM) system, such as ServiceNow, to improve mission awareness, identify requirements, and enhance stakeholder communication. With expertise in creating dashboards and reports, along with strong data analysis and visualization skills, this role provides clear, easy-to-understand formats that minimize complexity and highlight key metrics like outages, incidents, and projects. Proficiency in ITSM tools ensures accurate data consumption, while the ability to track and communicate operational metrics effectively supports proactive management and decision-making. By collaborating with stakeholders, the Reporting Analyst aligns with performance requirements for simplified data access, fostering collaboration and driving value through effective partnerships.

Requirements

• Minimum 3 years' experience with the role/responsibilities listed above
• Ability to obtain a Public Trust clearance

Nice To Haves

• Bachelor's degree

Responsibilities

• Expertise in creating dashboards and reports
• Strong data analysis and visualization skills
• Proficiency in ITSM tools (e.g., ServiceNow)
• Ability to track and communicate operational metrics effectively

Benefits

• medical, dental, and vision insurance with an employer contribution
• flexible spending or health savings account
• life and AD&D insurance
• short and long term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally-required benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level