Report Review/Information Specialist (OPD)
About The Position
If you experience technical issues submitting your application, please reach out to City of Orlando Human Resources at [email protected] or 407-246-2062. Performs specialized clerical tasks, paraprofessional work, and non-emergency communications services in the Orlando Police Department (OPD). OPD Information Desk Unit is the first point of contact when citizens come into Orlando Police Headquarters. The primary role of personnel assigned to OPD Information Desk is to function as a reporting officer through contact with complainants via incoming recorded telephone calls and/or in person at the lobby window. Greet and provide professional, quality service to city residents and the general public while receiving and processing non-emergency case police reports, investigative police reports, CAD reports, police supplemental reports and police informational reports. Such police reports and requests for service may come either in person or via phone at the Orlando Police Department Headquarters Information Desk windows. Work involves recording appropriate confidential information while providing sensitive customer service contact, extensive verbal communication and listening skills to gather essential factual information. All reports generated via Enterprise Law Enforcement Mobile Data Entry System, and Public Safety New World Law Enforcement Records (LERMS). Serves as an information resource to the general public and provide requested information through additional resources. Acts as a liaison between OPD and the general public. Cope with situations firmly, courteously, and tactfully, with respect to the constitutional rights of others. Complete citizen inquiries effectively while maintaining emotional composure, organization of work, and productivity during periods of high activity. Maintains various logs and files in accordance with departmental procedures and FDLE/FBI standards. Work is performed under general supervision, but employees must exercise initiative and independent judgment to properly react and respond appropriately under extremely stressful conditions. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, review of logs, and supervisory meetings to ensure compliance with policy and procedures and established standards .
Requirements
- High School Diploma/G.E.D. Certificate and two (2) years data entry, clerical, or related experience, preferably in the area of law enforcement; or an equivalent combination of education, training, and experience.
- Must type 25 CWPM and pass reading comprehension and writing skills test.
- Must pass background investigation which includes a polygraph examination (polygraph required with the exception of current OPD employees).
Nice To Haves
- Knowledge of Federal Bureau Investigation National Incident – Based Reporting System (NIBRS) coding system and report standards and criteria established by the Florida Department of Law Enforcement (FDLE) preferred but not required.
- Knowledge of police policies and procedures governing quality control standards and processing of police reports, CopLogic submissions from citizens preferred but not required.
Responsibilities
- receiving and processing non-emergency case police reports, investigative police reports, CAD reports, police supplemental reports and police informational reports
- recording appropriate confidential information while providing sensitive customer service contact
- gathering essential factual information
- generating reports via Enterprise Law Enforcement Mobile Data Entry System, and Public Safety New World Law Enforcement Records (LERMS)
- serving as an information resource to the general public
- acting as a liaison between OPD and the general public
- maintaining various logs and files in accordance with departmental procedures and FDLE/FBI standards
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
