Repairs Planner

Regenda Group•St. Helens, WA

4d•Hybrid

About The Position

As a Repairs Planner, you will need to coordinate the daily activities of M&Y’s field workforce. In doing so, you will provide a high quality, customer focused maintenance service that ensures compliance with relevant safety and building legislation. You will be responsible for managing the scheduling system and ensuring that appointments are made within agreed timescales and views are monitored and kept up to date. You will also be responsible for rescheduling jobs if necessary and communicating any changes with the relevant parties. You will also need to ensure that operatives are communicating in a timely and effective manner about progress of work. This will involve a high level of communication with our operatives, staff, managers and customers ensuring a high standard of customer service.

Requirements

A good working knowledge of Orchard Housing, DRS and Agile365.
Financial awareness of cost and income comparison and ability to identify Value for Money (VFM).
You’ll have strong communication skills both written and verbally.
You will need organisational and planning skills and ability to prioritise workloads.
You will be required to multi-task and work without supervision as well as part of a team.
Keyboard skills and knowledge of Windows and specialist supportive software and vehicle tracking and management system.
You will need strong written and verbal communication skills.
Technical knowledge associated with Gas and Electrical cyclical servicing and repairs.
Experience of working in a customer facing environment.
Experience of working within a construction / maintenance services environment.
The post holder may on occasion be required to travel to other offices and therefore the ability to travel to other offices and locations which may not be easily accessible by public transport.

Nice To Haves

Administrative experience is advantageous.

Responsibilities

Coordinate the daily activities of M&Y’s field workforce
Provide a high quality, customer focused maintenance service that ensures compliance with relevant safety and building legislation
Manage the scheduling system and ensuring that appointments are made within agreed timescales and views are monitored and kept up to date
Reschedule jobs if necessary and communicating any changes with the relevant parties
Ensure that operatives are communicating in a timely and effective manner about progress of work
Communicate with operatives, staff, managers and customers ensuring a high standard of customer service.

Benefits

A range of flexible working options.
27 days paid annual leave (rising one day per year after 3, 5 and 7 years’ service) in addition to 8 bank holidays.
6 additional days for volunteering.
Long-term and serious illness payment support scheme
Up to 9% employer’s contribution to the pension scheme (match funded).
£250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
Enhanced maternity, paternity and adoption pay schemes.
Employee Assistance Programme and health and wellbeing initiatives.
A wide variety of exciting learning and development opportunities.
Interest free loans to assist with the purchase of tools, computer equipment and travel season tickets.
Monthly staff lottery scheme.