Repair Technician II

Albertsons Companies•Phoenix, AZ

About The Position

An Albertsons IT Repair Technician II is a vital role in any organization that relies on technology. You will be following scripts to configure PC’s and hardware, package the equipment and prepare for deployment. Being an Albertsons IT Repair Technician II is a great career choice for many reasons. You get to work with cutting-edge technology and solve challenging problems every day. You also have the opportunity to help people and our business achieve their goals and improve their productivity. You can learn new skills and grow professionally in a dynamic and fast-paced environment. You can also enjoy a variety of benefits, competitive pay, on the job training, and career advancement. Being an IT repair technician is not only rewarding, but also fun and exciting! The position will be based in Tempe, AZ.

Requirements

High School Graduate, Associates Degree Preferred
1-2 years of prior relevant experience –Retail experience a plus.
Two-year technical or collegiate-level degree in Information Technology preferred
Significant experience working with various operating systems, Microsoft products (MS Office), device drivers, diagnostic utilities, and internal browsers.
Working knowledge of databases, including data entry, retrieval, and data utilization.
MUST be an effective communicator
A proven ability to perform as a positive team player
A strong mechanical and solution-driven inclination.
Able to read and correctly follow procedural documentation (configuration, testing)
Basic ability to complete data entry via various internal databases
Experience managing multiple tasks and successfully completing in a timely manner
Able to regularly work independently; ability to appropriately prioritize daily activities is required
Must be able lift up to 50 pounds of equipment with assistance as needed; some physical maneuvering necessary during equipment handling
Experience managing multiple tasks and driving them to completion with a high degree of success.
Able to work independently.
A proven ability to perform as a Team Player.
Must be able regularly lift up to 50 pounds of equipment; some twisting and turning during equipment installations or repair.

Nice To Haves

Experience in troubleshooting and repair of desktop computers, basic networks, servers, scanners, and output devices a plus
Industry-standard A+ and/or Network+ certifications a plus

Responsibilities

Create field maintenance repair kits as prescribed by Field Services’ support model.
Customize workstation storage drives (software image) in accordance to inventory and customer needs.
Regularly work with operating systems, production applications, LAN’s, software, hardware, and retail systems.
Provide technical assistance and support for field staff.
Work with peers and diverse knowledge teams to accomplish common goals.
Configure hardware for delivery to stores.
Palletize equipment for shipments.
Frequently work with operating systems, production applications, LANs, software, hardware, and retail systems.
Work with networking team to streamline processes.
Provide assistance and support for field staff.
Work with logistics carriers to assure proper documentation.
Valid driver’s license required.
Validate accuracy of shipments.