Repair Tech Area Specialist - D25

The Guitar Center Company • Mishawaka, IN

4h

About The Position

Guitar Center embodies the world of creativity and music by encouraging staff to
find their own individual sound. Our mission is to develop and nurture lifelong
musicians and make a difference in the world by enabling musicians and
non-musicians alike to experience the joy that comes from creating music. We
believe in creating inclusive environments that put our customers first all the
while fulfilling our mission.

As our Repair Tech Area Specialist, you will provide maintenance and repair
service on customer owned instruments, as well as assist in maintaining store
owned equipment. In addition, the Area Specialist will provide guidance and
assistance to other Repair Techs within a specific geographical area.

A few special characteristics that make our Repair Tech Area Specialist
successful:

Coaching: Able to provide effective coaching and guidance to others. Able to
lead by example and serve as a positive role model for productivity and
behaviors.
Customer Focus: Understands customer service principles, and able to provide
an excellent customer experience. Able to connect with customers in a
meaningful way. Is approachable, genuine, knowledgeable, encouraging,
passionate, and committed to helping customers. Able to step in to handle
customer service issues.
Interpersonal Communication: Able to communicate through various means
(written and verbal) with diverse, individuals, including internal and
external stakeholders at all levels in a clear, concise, positive, and
courteous manner. Able to demonstrate respect to others, surroundings, and
self.
Selling: Able to work through GC certification program to gain a base
understanding of products and sales techniques.
Technology Skills: Able to navigate and learn new technology and retail
systems, equipment, and computer programs needed to fulfill communication,
customer service, and business needs & expectations.
Training: Able to effectively train learners and communicate info and
techniques so that they are retained.

Requirements

• 2+ years of repair tech experience
• 1+ year of professional customer service experience
• High School Diploma or GED equivalent
• Valid state driver's license and automotive insurance
• Intermediate proficiency in the MS Office suite (Word, Excel, Outlook)

Nice To Haves

• Skilled understanding of Guitar Center retail systems and processes

Responsibilities

• Interact with customers, offering consultative services that lead to the sale of repair services and merchandise and a positive customer experience
• Service customer-owned instruments with a high level of craftsmanship
• Travel to stores within a specific geographical region to provide certification and skills training. Including New Hire training, Grand Opening training, etc.
• Evaluate store performance and give recommendations on areas for improvement within the store and reporting issues to Repair Support team at GC Headquarters
• Field support calls/emails form Support Techs in assigned areas
• Maintain store owned gear as requested
• Complete warranty repair work as requested
• Additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED