Repair Station Administrator
About The Position
Position Summary: Provide excellent customer service and support the daily activities associated with the Repair Station administration. Essential Duties and Responsibilities include the following, other duties may be assigned: Respond to customer emails and phone calls in a timely manner and provide the requested information with accuracy and diligence. Communicate internally with various department and coordinate the necessary actions to achieve the daily production targets. Provide on time feedback to customers and internal Management Team by emails, phone calls or in person. Maintain the Receiving Data Log in a daily bases, Populate Invoicing Log and update the respective information into the system. Create SAP orders, Follow up with vendors and internal departments for order status, release orders as they appears available. Provide Quotes and Invoicing documentation to customers and inform the Accounting Department of any outstanding payments for the proper handling. Prioritize and schedule repairs by RO#. Create claim forms for the repairs to be send offsite. Follow up consequently. Be able to set up shipments to customers and contractors. Archive documentation and maintain a database of it (hard and soft copy).
Requirements
- High school diploma or GED equivalent required
- Two or more years of customer service or clerical experience
- Demonstrated leadership and interpersonal skills due to constant communication with customers and internal personnel at all levels.
- Be able to interpret technical data and instructions
- Must be able to communicate effectively with different Departments and coordinate the necessary tasks with the respective personnel.
- Must be detailed oriented and organized in daily bases.
- Must provide feedback and work closely whit the supervisors and management team and assist in team meetings
Responsibilities
- Respond to customer emails and phone calls
- Communicate internally with various department
- Provide on time feedback to customers and internal Management Team
- Maintain the Receiving Data Log
- Populate Invoicing Log and update the respective information into the system
- Create SAP orders
- Follow up with vendors and internal departments for order status
- Provide Quotes and Invoicing documentation to customers
- Prioritize and schedule repairs by RO#
- Create claim forms for the repairs to be send offsite
- Set up shipments to customers and contractors
- Archive documentation and maintain a database of it
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
