Repair Service Representative I

Panasonic • Bothell, WA

388d • $37,003 - $64,002

About The Position

The Repair Service Representative I at Panasonic Avionics Corporation is an entry-level customer service role focused on processing and overseeing new orders, product returns, warranty issues, and billing resolutions. This position involves routine interaction with internal departments to coordinate repair orders and ensure customer satisfaction, while also providing feedback to improve operational processes.

Requirements

• High School Diploma or equivalent internationally recognized qualification.
• 3 years of related experience.
• Ability to work effectively in teams to satisfy customer requirements.
• Proficiency with Oracle for processing customer goods through the repair process.
• Familiarity with repair work procedures and quality operating procedures.
• Understanding of certification requirements of relevant regulatory authorities.
• Knowledge of the IFE business and differences in 14CFR Part 145 and Manufacturing Part 21 work.
• Excellent written and verbal communication skills for customer service issues.
• Ability to perform in a high-stress environment.
• Working knowledge of Microsoft Office applications.

Nice To Haves

• Experience in customer service within the aviation or technology industry.
• Familiarity with Kaizen Lean principles.

Responsibilities

• Handle the processing and oversight for new orders and quotes.
• Manage product returns and warranty issues.
• Resolve billing and collections issues.
• Respond to routine customer service requests and inquiries.
• Interface with internal Panasonic departments for coordination of work packages.
• Monitor the repair cycle for turn time conformance.
• Maintain and update customer profiles as requirements change.
• Provide feedback to improve processes within the Repair Shop.

Benefits

• Paid time off including 14 vacation days, 7 sick days, and 3 personal days.
• 11 company paid holidays per year.
• Medical, dental, and vision insurance options.
• 401K with 50% match on up to 8% contribution.
• Wellness Program and Counseling services.
• Life Insurance for employee, spouse, and child.
• Long-term and Short-term disability insurance.
• Education Assistance and Commuter Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED