Repair Department Coordinator

Geokon Inc • Lebanon, NH

13h

About The Position

Join us at GEOKON Inc (est. 1979), a proud 100% ESOP company and The World Leader in Vibrating Wire Technology®, in the manufacturing of instrumentation and data logger used in civil, mining and structural engineering projects throughout the world. We continuously seek new and experienced talent to assist us in not only creating and implementing great products that our customers need, but also, to maintain and grow our fantastic culture built on integrity and respect. If our goals and values resonate with you, we would love to connect!

Join our Technical Support & Repair Department as our Repair Department Coordinator! Bring your passion for excellent customer service and attention to detail to a team dedicated to meeting client needs and optimizing daily operations. In this rewarding role, you'll coordinate repairs, calibrations, and returns for credit, issue Return Authorizations, create detailed service reports, send estimates and quotes to customers, and prepare Sales Orders for billing and shipping.

Requirements

• Ability to speak with customers on telephone including:
• Answering general questions
• Taking information required to provide Return Authorization
• Discussing estimates
• Taking credit card information
• Send Return Authorizations
• Unpacking incoming equipment
• Logging in equipment, creating Service Reports, and Shop Orders
• Sending estimates and quotes to customers
• Creating Sales Orders and processing equipment to ship
• Discuss and advise repairs/calibrations with Repair Technicians
• High school diploma and 5 to 7 years of relevant work experience.
• Detail oriented, well organized and ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Must have computer proficiency (MS Office – Word, Excel and Outlook) and database management experience.
• Process streamlining and optimization experience required.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work well with other employees and a willingness to switch tasks frequently as required.

Responsibilities

• Coordinate repairs, calibrations, and returns for credit
• Issue Return Authorizations
• Create detailed service reports
• Send estimates and quotes to customers
• Prepare Sales Orders for billing and shipping

Benefits

• 100% Employee-Owned Company ---When the company does well, so do you, with Employee Stock Ownership
• Dynamic and supportive culture built on innovation, integrity and respect
• Flexible work schedules
• Educational Reimbursement
• Wellness Reimbursement
• Generous Time Off Policy including 11 paid holidays and up to 24 hours of volunteer time, to support the communities and organizations that matter to you!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees