Repair Advisor

AV FORD INC•Natrona Heights, PA

17d

About The Position

At Body by Cochran, we pride ourselves on delivering exceptional service and top-quality repairs to every customer who walks through our doors. As a family-owned organization, we are customer-focused and committed to excellence, innovation, and continuous growth. Our collision centers thrive by promoting from within and providing every employee with the opportunity to build a long, rewarding career.We also utilize a new AI tool, a cutting-edge platform that uses AI-powered virtual estimates and automated communication tools to enhance the customer experience and streamline our workflow. This technology allows customers to submit photos and receive estimates from the comfort of their home, while our team stays organized and responsive with centralized messaging and automated follow-ups.

Requirements

Proven experience in front office, customer service, or administrative roles (automotive or body shop experience a plus but not required)
Excellent verbal and written communication skills
Highly organized with strong attention to detail
Professional appearance and demeanor
Self-driven, motivated, and eager to grow within the company
Strong problem-solving skills and ability to handle customer concerns effectively
Ability to multitask and work efficiently in a fast-paced environment
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort using digital tools like the new AI tool
Clean and valid driving record with driver’s license
Ability to perform and pass a pre-employment drug screening and background check

Responsibilities

Greet customers warmly and professionally, creating a positive first impression
Answer and direct incoming calls and emails promptly and accurately
Schedule appointments, coordinate repair timelines, and maintain accurate customer records
Communicate repair updates clearly and proactively to customers and insurance partners
Support the management team with administrative tasks, data entry, and documentation
Maintain a clean, organized, and welcoming front office environment
Assist with filing insurance claims and coordinating with adjusters
Use email, CRM systems, the new AI tool, and other digital tools effectively for communication and customer management
Always uphold the highest level of customer service
Demonstrate a proactive attitude toward professional development and career advancement opportunities

Benefits

Competitive pay based on experience
Opportunities for career growth and advancement
On-the-job training and professional development
Health, dental, and vision benefits
Paid time off and holidays
A positive, team-oriented work environment
Access to advanced tools like the new AI tool to simplify your work and improve customer satisfaction

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