Repair Advisor / CSR
About The Position
Key Responsibilities: Customer Service & Communication · Greet customers promptly and professionally. · Provide regular status updates via phone, text, or email. · Address customer concerns and resolve issues efficiently. · Ensure a smooth vehicle delivery process and review completed repairs with customers. Vehicle Intake & Documentation · Schedule repair appointments. · Perform initial vehicle walkarounds with customers. · Collect and verify insurance information and required documentation. · Enter and maintain accurate customer and repair information in management systems. · Upload photos and supporting documents as needed. Insurance & Administrative Support · Communicate with insurance adjusters regarding supplements and approvals. · Assist in processing claims and coordinating rental vehicles. · Prepare repair orders, invoices, and final paperwork. · Collect payments and explain charges clearly to customers. Coordination & Workflow Support · Work closely with estimators and production staff to track repair progress. · Ensure all required authorizations are obtained before repairs begin. · Maintain organized records for compliance and quality control. Requirements Required Qualifications · High school diploma or equivalent. · 1–3 years of customer service experience · Strong communication and interpersonal skills. · Proficiency with computer systems and management software. · Ability to multitask in a fast-paced environment. Key Skills & Competencies · Excellent verbal and written communication · Strong organizational skills · Problem-solving ability · Attention to detail · Professional appearance and demeanor · Customer-focused mindset Work Environment · Collision repair facility setting. · Frequent interaction with customers in person and by phone. · May involve extended periods of standing or computer use.
Requirements
- High school diploma or equivalent.
- 1–3 years of customer service experience
- Strong communication and interpersonal skills.
- Proficiency with computer systems and management software.
- Ability to multitask in a fast-paced environment.
- Excellent verbal and written communication
- Strong organizational skills
- Problem-solving ability
- Attention to detail
- Professional appearance and demeanor
- Customer-focused mindset
Responsibilities
- Greet customers promptly and professionally.
- Provide regular status updates via phone, text, or email.
- Address customer concerns and resolve issues efficiently.
- Ensure a smooth vehicle delivery process and review completed repairs with customers.
- Schedule repair appointments.
- Perform initial vehicle walkarounds with customers.
- Collect and verify insurance information and required documentation.
- Enter and maintain accurate customer and repair information in management systems.
- Upload photos and supporting documents as needed.
- Communicate with insurance adjusters regarding supplements and approvals.
- Assist in processing claims and coordinating rental vehicles.
- Prepare repair orders, invoices, and final paperwork.
- Collect payments and explain charges clearly to customers.
- Work closely with estimators and production staff to track repair progress.
- Ensure all required authorizations are obtained before repairs begin.
- Maintain organized records for compliance and quality control.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
