Repair Advisor / CSR

Motocruit • Millvale, PA

1d

About The Position

Key Responsibilities:

Customer Service & Communication
· Greet customers promptly and professionally.
· Provide regular status updates via phone, text, or email.
· Address customer concerns and resolve issues efficiently.
· Ensure a smooth vehicle delivery process and review completed repairs with customers.

Vehicle Intake & Documentation
· Schedule repair appointments.
· Perform initial vehicle walkarounds with customers.
· Collect and verify insurance information and required documentation.
· Enter and maintain accurate customer and repair information in management systems.
· Upload photos and supporting documents as needed.

Insurance & Administrative Support
· Communicate with insurance adjusters regarding supplements and approvals.
· Assist in processing claims and coordinating rental vehicles.
· Prepare repair orders, invoices, and final paperwork.
· Collect payments and explain charges clearly to customers.

Coordination & Workflow Support
· Work closely with estimators and production staff to track repair progress.
· Ensure all required authorizations are obtained before repairs begin.
· Maintain organized records for compliance and quality control.

Requirements
Required Qualifications
· High school diploma or equivalent.
· 1–3 years of customer service experience
· Strong communication and interpersonal skills.
· Proficiency with computer systems and management software.
· Ability to multitask in a fast-paced environment.

Key Skills & Competencies
· Excellent verbal and written communication
· Strong organizational skills
· Problem-solving ability
· Attention to detail
· Professional appearance and demeanor
· Customer-focused mindset

Work Environment
· Collision repair facility setting.
· Frequent interaction with customers in person and by phone.
· May involve extended periods of standing or computer use.

Requirements

• High school diploma or equivalent.
• 1–3 years of customer service experience
• Strong communication and interpersonal skills.
• Proficiency with computer systems and management software.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication
• Strong organizational skills
• Problem-solving ability
• Attention to detail
• Professional appearance and demeanor
• Customer-focused mindset

Responsibilities

• Greet customers promptly and professionally.
• Provide regular status updates via phone, text, or email.
• Address customer concerns and resolve issues efficiently.
• Ensure a smooth vehicle delivery process and review completed repairs with customers.
• Schedule repair appointments.
• Perform initial vehicle walkarounds with customers.
• Collect and verify insurance information and required documentation.
• Enter and maintain accurate customer and repair information in management systems.
• Upload photos and supporting documents as needed.
• Communicate with insurance adjusters regarding supplements and approvals.
• Assist in processing claims and coordinating rental vehicles.
• Prepare repair orders, invoices, and final paperwork.
• Collect payments and explain charges clearly to customers.
• Work closely with estimators and production staff to track repair progress.
• Ensure all required authorizations are obtained before repairs begin.
• Maintain organized records for compliance and quality control.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED