Repair Administrator NA

Ivoclar Vivadent Ag • Amherst, NY

307d • $24

About The Position

The Repair Administrator position at Ivoclar Vivadent, Inc. in Amherst, NY involves managing North American equipment repairs and providing support to customers and internal teams. The role requires strong communication and organizational skills, as well as the ability to resolve customer issues effectively. The position is full-time and on-site, with a starting hourly salary of $24.00 based on experience. The Repair Administrator will monitor workloads, identify process improvements, and ensure customer satisfaction through effective problem resolution and support.

Requirements

• Strong communication skills in speaking with both internal and external customers.
• Strong organizational skills, problem-solving, and multi-tasking ability required.
• Attention to detail and accuracy a must.
• Minimum High School diploma required.
• Strong computer skills required.
• Familiarity with Microsoft Office, SAP, and Salesforce.
• Dental product knowledge a plus.
• Two to four years of related leadership experience.

Responsibilities

• Recognize problems and offer conflict resolution.
• Monitor workload for yourself and others to ensure KPI success.
• Identify improvements to existing processes, procedures, and training.
• Act as point person to offer support for escalated matters.
• Support and promote an engaging workplace culture, cross-training initiatives, continuous improvement, shop safety, employee flexibility, and team positivity.
• Determine customer challenges and resolve issues to attain 100% customer satisfaction.
• Review account information and update customer information regularly.
• Research, prepare, and process North American equipment repairs, loaner requirements, consignment orders, and corresponding order entry.
• Assist customers with questions or transfer calls to the proper department or personnel.
• Accurately relay information to and from various dealers, manufacturers, and customers.
• Provide support to managers by responding to specific Service Desk procedures and policies.
• Assist others with training and instructions in system updates and policy changes.
• Process all returning loaner equipment.
• Log daily repairs in multiple software programs.
• Provide backup to other Service Desk positions and other areas within the department.
• Responsible for invoicing of repair work once complete.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED