CSR - Repack Coordinator

Sunland Logistics Solutions, Inc.•Milan, TN

1d•Onsite

About The Position

The Repack Coordinator is primarily responsible for providing outstanding customer service and operational oversight for Sunland Logistics Solutions, Inc. customers by utilizing highly, in depth knowledge of customer products, procedures and processes

Requirements

Excellent customer service skills
Ability to read and interpret documents such as invoices, pick tickets, customer orders, procedure manuals, and requisitions
Ability to calculate figures and amounts
Ability to interpret technical documents
Excellent verbal, written, and interpersonal communication skills
Ability to organize and manage multiple priorities
Ability to work in a team environment
Good computer skills (Microsoft Office operations)
High school diploma or general education degree (GED); three years or more related experience in customer service, preferably 3rd party logistics or equivalent combination of education and experience.
Ability to read and interpret documents, including protocols, standard operating procedures, customer orders, and pick tickets.

Responsibilities

Control and authority over all aspects of inventory and order management
Handle all crisis resolutions
Manage inventory control and quality assurance for customer products
Direct control over traffic, IT and operational processes that affect a positive outcomein the area ofcustomer service
Providetimelyfeedback tothecustomerregardingservice failures or any other concerns
Exercise discretion in inventory situations to ensure orders are shipped complete
Directs workflow of orders to Operations Department fortimelyshipment
Address all customer issues and ensure effective and long-term problem resolution
Print Pick Tickets
Providedirectionson allocation of stations
Complete line audits
Pick palletsand ensure UCC labelsare printed and attached whenpallet iscompleted
Validate and check pallets
Conduct daily hand off withprevious/next shift
Make decisions andinformOperations whatthepriorities are and flow of work to be accomplished
Other duties as assigned