Repack Associate

INTERNATIONAL GOURMET FOODS INC•Salem, VA

About The Position

The Sample Associate maintains stocked sample par levels, fulfills sample requests submitted by the Culinary Sales (CS) team, and tracks sample outcomes. They fulfill orders on time, handle product in compliance with food-safe standards, and manage communication with vendors and across internal teams.

Requirements

Minimum one year of back-of-house food service experience
Ability to read and understand invoices and other written materials
Ability to work in a fast-paced, high-volume receiving/shipping environment
Ability to work independently and as part of a diverse team, changing gears when required
Strong written, verbal, and interpersonal communications skills
Proficiency in Microsoft Office Suite (especially Dynamics, Excel, Teams, and Word) and other tech skills, including use of email, multi-line phone system, and text

Nice To Haves

ServSafe or equivalent certification preferred
Experience with powered/motorized warehouse equipment (manual and electric pallet jacks) preferred
Bilingual communications skills (English and Spanish) preferred

Responsibilities

Maintains personal cleanliness and the cleanliness of assigned personal protective equipment (PPE)
Keeps their work area and equipment clean in compliance with food-safe handling requirements
Checks the condition, quality, and expiration dates (“wholesomeness”) of sample items; maintains cold chain; reports any quality concerns
Monitors sample inventory; evaluates whether to create additional inventory based on factors such as item lifecycle stage, whether an item is part of sales promotion, and whether an item has exclusive or unique characteristics
Generates Purchase and Sales Orders for stocked samples, or “kits”; assembles and puts kits away in the warehouse
Handles email communication with sales reps; follows procedures and uses good judgement to respond to CS requests for non-stock samples
Generates and analyzes sales reports to track sample outcomes and make data-backed recommendations to the CS team
Works with the CS team to move surplus sample inventory
Handles vendor communication, including bill-back requests, working closely with the Accounts Payable team
Moves material both by hand and using equipment to and from the repack facility and warehouse locations; places items in assigned locations, ensuring proper FIFO rotation
Effectively and responsibly uses and maintains technology hardware; tracks use of packaging materials
Effectively and safely operates and maintains repack facility equipment and Material Handling Equipment (MHE) a. Complies with all use instructions and safety requirements b. Reports maintenance issues to appropriate personnel
Contributes to the team by performing other work as necessary