Rep,Sales Operations

Callaway Golf

4d • Onsite

About The Position

ABOUT THE BRAND: Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer. Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission! By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, and World Golf Tour (“WGT”). “Modern Golf” is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. For more information, please visit https://www.topgolfcallawaybrands.com JOB OVERVIEW The Sales Operations Representative is responsible for assisting in all functions of Order Management including customer order entry, order changes, and order inquiries. The incumbent will work directly with Sales, Finance, and Operations to problem solve and/or coordinate internal and external customer needs related to order delivery and availability. The incumbent is responsible for interpreting, reacting, a, d communicating information related to sales and operations reports. This position will also work on special projects related to Order Management.

Requirements

• Must be able to work in a fast-paced environment.
• Ability to understand priority needs of the company and adjust when necessary or when directed.
• Demonstrate good verbal and written communication skills and be able to relate to all level of employees.
• Must be self-motivated and detail oriented.
• Knowledge of Microsoft Excel and Word
• Ability to read and interpret instructions, policy, procedures, program information, etc.
• Ability to multi-task and problem solve.
• Customer service experience
• Knowledge of Callaway Golf’s full product line and its specifications
• High School diploma, College degree or work experience preferred.
• Computer experience required / Excel / Word experience preferred.

Nice To Haves

• SAP experience helpful
• Customer Service experience / background preferred.

Responsibilities

• Order Management Responsible for customer order entry, order changes and order inquiry related to key accounts, special programs, close-out, VIP, and internal orders.
• Must be able to enter standard and custom orders ensuring all business rules are followed and conducted.
• Responsible for understanding current sales programs and be able to enforce guidelines or seek approval from appropriate authority on special requests.
• Responsible for maintaining current product availability records and knowledge of current and past product offerings and in addition to providing accurate information on stock status or estimated product delivery.
• Assist with any special project as needed.
• For Custom and Stock Orders Responsible for creating deliveries on orders and coordinating with the distribution center and Production to ensure priority orders or orders with special shipping requests are conducted.
• For Logo Orders Process customer logo orders and artwork Manages all logo orders thorough the approved artwork process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED