REP, PATIENT ACCESS II

BJC HealthCare • Saint Louis, MO

397d • $31,200 - $49,670

About The Position

The Patient Access Representative II at BJC HealthCare serves as the first point of contact for patients, ensuring a high standard of customer service and compassion. This role is crucial for facilitating patient entry into BJC facilities, requiring emotional intelligence and attention to detail to maximize reimbursements and prevent denials through accurate collection of patient information. The representative must maintain knowledge of insurance carriers and regulatory guidelines to ensure compliance and provide a positive patient experience.

Requirements

• High School Diploma or GED
• Experience in patient access or healthcare registration preferred.

Nice To Haves

• Experience with insurance verification and patient scheduling systems.
• Knowledge of Medicare guidelines and federal/state regulations.

Responsibilities

• Facilitate hospital registration and scheduling within multiple BJC systems.
• Ensure proper patient identification and registration.
• Verify insurance and scan/retrieve documents within BJC systems.
• Validate that orders are complete and signed by the ordering provider.
• Provide patients with preparation instructions and education on financial responsibilities.
• Comply with regulatory guidelines including Medicare Secondary Payer (MSP) and HIPAA standards.
• Utilize critical thinking skills to assess and respond to patient needs.
• Communicate professionally with patients, families, and co-workers.
• Meet or exceed quality standards and mentor less skilled employees.

Benefits

• $750 Sign-on bonus
• Competitive hourly wage of $15.00 - $23.88
• Opportunities for career advancement within BJC HealthCare.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 10,001+ employees