Rep-Member Services Sr (100945)

Honda • Marysville, OH

325d

About The Position

The SR MSR is responsible for understanding/performing/troubleshooting a broad variety of Member services such as transactions, opening and closing accounts, processing consumer and R/E loan applications, filing disputes, and assisting members with any questions/concerns in regards to their account. Have full knowledge of the Credit Union's products and services. Associate needs to have customer service and sales skills and personal finance knowledge, ability to multi-task, maintain confidentiality and communicate effectively.

Requirements

• High School Diploma or GED Equivalent.
• Minimum 2 to 3 recent years customer service experience.
• Professionalism.
• Ability to multi-task.
• Decision making skills.
• Self-motivation.

Responsibilities

• Have a working knowledge of all HFCU deposit and consumer loan products and services.
• Perform Teller Transactions, New memberships/accounts, New services, Loan applications/processing, Basic IRA processing, Equity applications, and Basic Mortgage Knowledge.
• Maintain effective and confident working knowledge of all HFCU policies and procedures based on industry regulations.
• Educate members on new technologies provided by HFCU.
• Interact with members in a professional and courteous manner while evaluating their needs.
• Cross-sell products and services to meet member needs.
• Work within a team to accomplish overall goals/products/services.

Benefits

• Competitive Base Salary.
• Paid Overtime.
• Regional Bonus (when applicable).
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx).
• Paid time off, including vacation, holidays, shutdown.
• Company Paid Short-Term and Long-Term Disability.
• 401K Plan with company match + additional contribution.
• Relocation assistance (if eligible).
• Tuition Assistance & Student Loan Repayment.
• Lifestyle Account.
• Childcare Reimbursement Account.
• Elder Care Support.
• Wellbeing Program.
• Community Service and Engagement Programs.
• Product Programs.
• Free Drinks Onsite.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: High school or GED