Rep II - Customer Care

Cencora•Carrollton, TX

2d•$19

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business. Shift Details: Monday-Friday 9am-6pm CST Pay Details: $19/hr

Requirements

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two year associate’s degree program, technical vocational training or equivalent combination of experience and education.
Normally requires two (2) to four (4) years directly related experience.
Strong customer service skills
Strong interpersonal skills
Good decision making skills
Good analytical skills
Ability to communicate effectively both orally and in writing
Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
Familiarity with ABC products, services and pharmaceutical distribution operations
Strong organizational skills; attention to detail
Basic knowledge of Microsoft Word, Excel and inventory management system

Responsibilities

Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution.
Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.
Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly.
Processes all phone, fax, mail, e-mail, dropship and verbal orders from customers.
Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in a courteous manner.
Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.
Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, prices and availability, and changes in stock number.
Communicates with all departments within the Distribution Center as well as field sales associates.
Serves as liaison between customers and field sales associates.
Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations.
Complies with all appropriate policies, procedures, safety rules and regulations.
Performs related duties as assigned.

Benefits

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day.
In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

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